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|I just received my renewal notice and it says that my insurance is not on file. Why?
This answer has been viewed 1232 times and was last updated on 08/07/2012.
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Insurance companies are required by law to report insurance coverage to the Department of Motor Vehicles (DMV). If your renewal notice indicates that your insurance is not on file, compare the Vehicle ID Number (VIN) on your registration to the one on your insurance/policy. (This is the most common discrepancy that causes insurance to not be on file for a motor vehicle.) If there are discrepancies, contact your insurance agent and ask that they follow up with the DMV at (850) 617-2000 to resolve the issue. If the VIN is correct on both documents, contact your insurance agent and advise them that the DMV is unaware that you are insuring the motor vehicle. Ask that they follow up with the DMV at the phone number listed above.
For additional information on registration renewals, click here.
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