Lacey Helmer is the Manatee County Tax Collector’s Employee of the Quarter (Published 04-13-2016)
Lacey Helmer was selected as the Manatee County Tax Collector's Employee of the Quarter for the 2nd Quarter 2016. Lacey is an Associate III in the Customer Solutions and Associate Development (CSAD) department and has been on staff since 2012. She earned the CSAD Perfect Quality Award three times in 2015, and the Semi-annual Customer Service Award in 2012."Lacey makes every effort to help customers and co-workers alike achieve their goals," said Tax Collector Ken Burton Jr. "She stays positive and doesn't just answer questions; she helps them understand the answers. She earned perfect quality three quarters last year, which probably is why two of our associates nominated her for this honor and the Senior Team agreed."
"Lacey assists with dealer and receptionist training as well as helping on the Zendesk employee helpdesk program," said Ronda French, CSAD assistant director. "When dealing with the public, she's patient, calming and an asset in handling irate or upset customers. She is a huge help to our DeSoto management team who depends on her to assist them in making the counter run efficiently."
"A primary reason Lacey was selected was the fact that anything that is asked of her, she does with a smile and positive attitude," said Tony Conboy, CSAD director. "She takes on extra work, such as helping with quality control and the employee lunch schedule, all the while answering Zendesk questions and working the counter when needed. Lacy is very valuable to us."
Lacey exhibits the Office Core Values of Excellence and Accountability, Teamwork, Customer Focus, and Integrity and Respect. Her name is engraved on the Employee of the Quarter Trophy; she receives a certificate, a reserved parking space, a uni-leave day, names a themed casual day, and receives a free pizza from Demetrio's Pizza House, Cortez Road.
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The mission of the Manatee County Tax Collector's Office is to perform our duties with integrity and respect, focusing on innovation and serving with excellence.
Manatee County Tax Collector is a 2011 Governor's Sterling Award Recipient
The mission of the Manatee County Tax Collector's Office is to perform our duties with integrity and respect, focusing on innovation and serving with excellence.
Manatee County Tax Collector is a 2011 Governor's Sterling Award Recipient
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